Frequently Asked Questions
Q: Do you have an on-site manager/office at the facility?
A: No. The size of our facility is relatively small and our low rates insure little turn over in tenants.
Q: How do I go about renting a unit?
A: Email or phone us to schedule an appointment and we will meet you at the facility.
Q: Where are you located?
A: We are located one block North of US 40, next to the Reelsville Post Office. Our street address is 6313 W. CR 750 S. Reelsville Indiana 46171 (mailing address is P.O. Box 73, Reelsville, IN 46171). Latitude 39.5515356, Longitude -86.9625792 See the map on the home page
Q: How can I contact you?
A: By phone at (765) 721-3681, by email at reelsville@reelsvilless.com or by mail at: P.O. Box 73, Reelsville, IN 46171.
Q: Why don't you answer your phone?
A: We don't have full time office staff, but we check phone and email messages daily; email is the quickest method of contacting us.
Q: Do I have to sign a lease?
A: Yes. It is a simple month to month lease, not a long term commitment. View Lease Agreement
Q: What size unit do I need?
A: Visit our "Prices and Vacancies Page" and use the "Size Guide" and "Space Calculator" to get an idea of your requirements. We also have some videos posted that show what each size looks like.
Q: How do I designate who can access my storage unit?
A: You control access to your unit. We will only work with those tenants that are on the lease agreement.
Q: What are office hours and gate hours?
A: The office hours are generally from 8am to 8pm but the office isn't at the facility or manned full time. The facility is fully accessible to customers 24 hours a day, 7 days a week.
Q: Do you charge deposits or administrative fee?
A: Yes. We do charge a $20 deposit which is refunded if you follow the "vacating procedures" as outlined on the customer service page. We do not charge any administrative fees.
Q: Do you pro-rate the first and last month's rent?
A: We pro-rate the first month's rent but not the last month's rent. Rentals are for full months, if you move out by the end of the month and notify us the same day, you will not be charged for an additional month. If you move out by the end of the month and fail to notify us that the unit is empty you will be charged an additional month. Please see the "Moving Out" instructions on the "Customer Service Page".
Q: Can I store a RV/boat/car/motorcycle?
A: We do not offer outdoor parking for RVs, boats, cars and other vehicles. Motorcycles will fit in a 10X10 or larger storage unit. Small cars will fit in a 10X20 and most cars/trucks/boats will fit in a 10X25 unit.
Q: Do you offer any climate controlled units.
A: No
Q: How do I secure/lock my unit?
A: We require that all storage customers secure their units with a round discus style lock that we provide at no charge. Not a single unit has been broken into that has been secured with this type of lock since we began operations in 1997. There is room for an additional customer supplied lock on the door latch and customers are encouraged to utilize their own lock in addition to the facility provided lock.
Q: I lost my key, now what?
A: Do not try to remove the lock. These locks are nearly impossible to remove without the right kind of locksmith tools. Damage will result to the door, the latch, and the building and you will most likely not be able to remove the lock. We will provide you a replacement key (by mail or in person- see the "Customer Service Center" or we will exchange the lock for you.
Q: Do you insure my belongings?
A: No. Just as if you were to rent an apartment, you are required to insure any valuables that you secure within the storage unit.
Q: Where can I get insurance for my belongings?
A: There are companies that will insure the contents of your storage unit. We recommend SafeStor Tenant Insurance.
Q: How do I pay for my storage unit?
A: We have multiple payment options. You can mail your payment every month ensuring that we receive payment by the 1st to P.O. Box 73, Reelsville, IN 46171 or you can pay online through our Automatic "Online Payment Center" which allows you to pay each month or create a subscription payment that will automatically charge your credit card or bank account.
Q: Why do I receive a late notice but no monthly bill?
A: We try to maintain a low operating cost which allows us to provide our customers with the lowest prices. We ask customers to send us their payment by the first of the month which saves administrative costs like; bookkeeping, paper, ink, envelopes, and stamps. You can help us provide the best value in Self Storage by making timely payments.
Q: Why is there an overlock on my unit?
A: We overlock units that we have not received payment from by the 10th of the month. We try to unlock units the same day we receive payment. The best way to ensure your unit isn't over locked is to make timely payments; a subscription payment will ensure your payment is always on time and that your unit is never overlocked. See our "Online Payment Center".
Q: Why does it take so long for my checks to clear?
A: We have a very specific billing cycle. If your payment arrives before the 10th of the month, it will be processed in our regular cycle. Payment arriving after the 10th, may end up being processed anytime between the date it is received and the 10th of the following month. If you want to ensure your check is processed in a timely manner, please mail your payment by the 1st of the month.
Q: What kind of security does your facility have?
A: Our facility is 100% visible from the road. We have community support with "keeping an eye on our facility". We require discus style locks. We also have security stickers that identify the locks as belonging to our tenants which we check during roving security patrols daily.
Q: Do you sell my stuff if I don't pay my bill?
A: The answer is yes but, there is a specific process in place, see our "auction page" for a complete explanation of how the process works.
Q: Can I use the online payment center from my cell phone or tablet?
A: Unfortunately not all mobile devices and tablets work with our online payment center. You should be able to access PayPal Buttons from a desktop or laptop if your mobile device or tablet doesn't work with our online payment center.
A: No. The size of our facility is relatively small and our low rates insure little turn over in tenants.
Q: How do I go about renting a unit?
A: Email or phone us to schedule an appointment and we will meet you at the facility.
Q: Where are you located?
A: We are located one block North of US 40, next to the Reelsville Post Office. Our street address is 6313 W. CR 750 S. Reelsville Indiana 46171 (mailing address is P.O. Box 73, Reelsville, IN 46171). Latitude 39.5515356, Longitude -86.9625792 See the map on the home page
Q: How can I contact you?
A: By phone at (765) 721-3681, by email at reelsville@reelsvilless.com or by mail at: P.O. Box 73, Reelsville, IN 46171.
Q: Why don't you answer your phone?
A: We don't have full time office staff, but we check phone and email messages daily; email is the quickest method of contacting us.
Q: Do I have to sign a lease?
A: Yes. It is a simple month to month lease, not a long term commitment. View Lease Agreement
Q: What size unit do I need?
A: Visit our "Prices and Vacancies Page" and use the "Size Guide" and "Space Calculator" to get an idea of your requirements. We also have some videos posted that show what each size looks like.
Q: How do I designate who can access my storage unit?
A: You control access to your unit. We will only work with those tenants that are on the lease agreement.
Q: What are office hours and gate hours?
A: The office hours are generally from 8am to 8pm but the office isn't at the facility or manned full time. The facility is fully accessible to customers 24 hours a day, 7 days a week.
Q: Do you charge deposits or administrative fee?
A: Yes. We do charge a $20 deposit which is refunded if you follow the "vacating procedures" as outlined on the customer service page. We do not charge any administrative fees.
Q: Do you pro-rate the first and last month's rent?
A: We pro-rate the first month's rent but not the last month's rent. Rentals are for full months, if you move out by the end of the month and notify us the same day, you will not be charged for an additional month. If you move out by the end of the month and fail to notify us that the unit is empty you will be charged an additional month. Please see the "Moving Out" instructions on the "Customer Service Page".
Q: Can I store a RV/boat/car/motorcycle?
A: We do not offer outdoor parking for RVs, boats, cars and other vehicles. Motorcycles will fit in a 10X10 or larger storage unit. Small cars will fit in a 10X20 and most cars/trucks/boats will fit in a 10X25 unit.
Q: Do you offer any climate controlled units.
A: No
Q: How do I secure/lock my unit?
A: We require that all storage customers secure their units with a round discus style lock that we provide at no charge. Not a single unit has been broken into that has been secured with this type of lock since we began operations in 1997. There is room for an additional customer supplied lock on the door latch and customers are encouraged to utilize their own lock in addition to the facility provided lock.
Q: I lost my key, now what?
A: Do not try to remove the lock. These locks are nearly impossible to remove without the right kind of locksmith tools. Damage will result to the door, the latch, and the building and you will most likely not be able to remove the lock. We will provide you a replacement key (by mail or in person- see the "Customer Service Center" or we will exchange the lock for you.
Q: Do you insure my belongings?
A: No. Just as if you were to rent an apartment, you are required to insure any valuables that you secure within the storage unit.
Q: Where can I get insurance for my belongings?
A: There are companies that will insure the contents of your storage unit. We recommend SafeStor Tenant Insurance.
Q: How do I pay for my storage unit?
A: We have multiple payment options. You can mail your payment every month ensuring that we receive payment by the 1st to P.O. Box 73, Reelsville, IN 46171 or you can pay online through our Automatic "Online Payment Center" which allows you to pay each month or create a subscription payment that will automatically charge your credit card or bank account.
Q: Why do I receive a late notice but no monthly bill?
A: We try to maintain a low operating cost which allows us to provide our customers with the lowest prices. We ask customers to send us their payment by the first of the month which saves administrative costs like; bookkeeping, paper, ink, envelopes, and stamps. You can help us provide the best value in Self Storage by making timely payments.
Q: Why is there an overlock on my unit?
A: We overlock units that we have not received payment from by the 10th of the month. We try to unlock units the same day we receive payment. The best way to ensure your unit isn't over locked is to make timely payments; a subscription payment will ensure your payment is always on time and that your unit is never overlocked. See our "Online Payment Center".
Q: Why does it take so long for my checks to clear?
A: We have a very specific billing cycle. If your payment arrives before the 10th of the month, it will be processed in our regular cycle. Payment arriving after the 10th, may end up being processed anytime between the date it is received and the 10th of the following month. If you want to ensure your check is processed in a timely manner, please mail your payment by the 1st of the month.
Q: What kind of security does your facility have?
A: Our facility is 100% visible from the road. We have community support with "keeping an eye on our facility". We require discus style locks. We also have security stickers that identify the locks as belonging to our tenants which we check during roving security patrols daily.
Q: Do you sell my stuff if I don't pay my bill?
A: The answer is yes but, there is a specific process in place, see our "auction page" for a complete explanation of how the process works.
Q: Can I use the online payment center from my cell phone or tablet?
A: Unfortunately not all mobile devices and tablets work with our online payment center. You should be able to access PayPal Buttons from a desktop or laptop if your mobile device or tablet doesn't work with our online payment center.